AN IT TRANSFORMATION PROJECT IN RETAIL
THE CHALLENGE
This retail company wanted to replace a legacy IT system with an oracle-based solution to improve efficiency and maximise profit. Since entering a new stage of development, their older IT system was no longer fit for purpose. It was essential for them to have a state-of-the-art ERP system to effectively manage stock control, handle financial data and to have an advanced CRM database function. This was a far cry from the older, outdated system the business had started out using. On top of this, staff also needed the expertise to operate these systems effectively across multiple sites across the UK, making this a significant and large-scale project.
THE SOLUTION
Our PMO staff pride themselves on having the skills to get to know a business quickly and scrupulously. So after establishing a good understanding of the company’s culture, aims and business goals, we worked directly with the in-house team, offering our consultancy and practical help to deliver a new, functional IT system as well as ensuring all staff were trained and ready to use it.
THE OUTCOME
- Streamlining the business processes meant that future operations could run more efficiently.
- Financial savings were made, contributing to the maximisation of profits.
- Automating as many manual processes as possible to make savings and to bring the business into the twenty-first century.