Card Factory

Client:

Card Factory
Triskell Software

Services:

PPM Software Implementation, Project Management Office

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The Challenge:

Card Factory, a leading UK retailer, sought a project and portfolio management (PPM) solution to enhance efficiency across its IT and Transformation Office. The objective was to automate resource management, streamline decision-making, and improve both strategic planning and project delivery.

PL Projects an evidence-based desktop and skills review of Card Factory’s Project Management Office (PMO) structure and processes to identify areas for improvement within their processes.

With expertise in PMO setup for project governance and organisational structure, PL Projects provided tailored recommendations to strengthen project management capabilities across Card Factory’s IT and Transformation Office, with the intention to move to a digitised approach supported by an effective Project Portfolio Management (PPM) solution deployment.

The Solution:

PLP completed a comprehensive evaluation of PPM options and presented these to Card Factory. Triskell was selection as the preferred option for its adaptability, feature-rich capabilities, and competitive pricing. A stand out feature was Triskell’s ideal blend of out-of-the-box readiness and a unique no-code model, granting Card Factory full autonomy in configuration.

This flexibility allowed them to start with a streamlined Minimum Viable Product (MVP) version, easing change management and supporting user adoption from day one, with the ability to scale functionalities as their needs evolve.

The Outcome:

PL Projects led the engagement and confirmation with Triskell as the preferred supplier for Card Factory. MVP was quickly setup and smoothly rolled out through weekly training sessions and continuous support, with configurations tailored to Card Factory’s unique needs. Key elements included:

Centralised Planning and Resourcing: A unified view of all plans and resources, improving alignment and resource allocation across teams.
Automated Reporting: Integrated timesheets and financial tracking reduced the need for manual reporting, freeing up staff for project delivery.
Enhanced Data Accessibility: A seamless user experience enabled by Single Sign-On (SSO) integration.

Card Factory plans to fully embed Triskell into its operations, leveraging PL Projects’ expertise to standardise best practices across the IT and Transformation Office, focusing on continuous improvement and maximizing software potential.

“At Card Factory, we were handling a lot of change and there was always that uncertainty about whether we'd have enough PMO resources to keep up. With more and more requests coming from the business, managing everything was becoming more and more time-consuming, so we decided to implement Triskell to streamline things and ensure the team could cope, even if we couldn’t get all the resources, we needed long-term.

Having the team from PL Projects involved also really helped. They didn’t just assist with the technical side; they made sure the system was properly embedded across the Transformation Team and IT. They put together training sessions, guidance documents, and engaged with people at just the right moments. Since they’d been working with Card Factory for a while, they understood the challenges we faced and knew exactly how to tackle them.

I’d definitely recommend this approach - it’s key to making sure you get the most out of the tool.”

“Generally, I appreciate the way we have sight of all projects going on in the department and all teams working on those projects”